Delivery Policy

Delivery Policy

At Dewy Skincare, our focus is on getting the order to you quickly, promptly and safely. We provide 2-days express delivery to most* addresses within Kenya at a small fee.

International orders attract a small delivery fee. To estimate international shipping charges, select the product(s) you wish to order and proceed to the checkout page. The delivery delivery charges will be displayed immediately you provide a delivery address without the need for payment or registration. The time taken to deliver international orders is dependent on our logistics partners (7-10 business days)

Order Status & Tracking

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 24 hours upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.

Once the order has been dispatched, another email confirmation will be sent to you with the tracking/waybill number. You may check and track the delivery status of your orders with our logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.

Taxes, Duties & Tariffs

For international orders, you will be responsible for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.